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- Product Help
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item. All full size items (excluding Trial Sizes & Closeouts) have a 30-day money back guarentee from the orginal date of purchase. Please call the office toll free 866-999-2033 to receive a RMA # in order to ship back your return.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
|Yes, we have a 30 day money back guarantee policy from date of purchase. If you are not totally satisfied with our products (excluding trial sizes & closeouts) for any reason, simply call our toll-free number (866-999-2033) for a RMA # to receive a refund or exchange (excluding all applicable shipping charges). Products must be returned within the 30 days for credit or exchange. We will deduct actual costs from your refund for return postage if product is returned for delivery errors by the US post office, UPS or FedEx. If free shipping was provided, then any returns that reduce the order to below the free shipping purchase level will have the cost of shipping deduced from the return. All exchanges are subject to applicable shipping rates equal to a regular order. All returns are subject to management approval.|
|When will my order ship?|
|All orders ship within 24-48 hours of original purchase date Monday thru Friday. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.|